The Imperial Concierge values your privacy and information security. This privacy statement explains what information we collect, how we use and handle that information, and how you may contact us to address any concerns. This policy is part of our Terms of Service, which outline essential details about using our website. If you do not agree to these Terms, you may not use our website.

What Personal Data We Collect and Why

The Imperial Concierge may collect non-personally identifiable data about your visits to our website. We may use Tracking Technologies (explained below) to gather this data and may modify our data collection methods at our discretion.

We may also collect your Personal Information, which refers to any information that could help identify you. This includes, but is not limited to:

  • Cookies – Small data files stored in your browser when you visit our website, allowing us to recognize your browsing preferences.
  • Contact Information – Details you provide when you contact us for inquiries or services.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email, and website in cookies for convenience. These cookies last for one year.

If you visit our login page, we set a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we set cookies to save your login information and display preferences. Login cookies last two days, while display preference cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. Logging out removes these cookies.

If you edit or publish an article, an additional cookie is stored in your browser. This cookie contains no personal data and expires after one day.

Embedded Content from Other Websites

Our website may include embedded content (e.g., videos, images, articles). Embedded content from other websites functions the same as if you visited that website directly.

These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with their content, especially if you have an account and are logged in to that site.

Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

  • If you leave a comment, the comment and its metadata are retained indefinitely to recognize and approve follow-up comments automatically.
  • For registered users, we store the personal information provided in their user profiles. Users can see, edit, or delete their personal data anytime (except for usernames). Website administrators can also access and edit this information.

Your Rights Over Your Data

If you have an account or have left comments on our website, you can request an exported file of the personal data we hold about you, including any data you have provided. You can also request the deletion of your personal data, excluding any data we must retain for administrative, legal, or security purposes.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

Security

We take security measures to protect your personal information. Sensitive information provided on our website is secured both online and offline.

When we collect sensitive data (such as payment details), this information is encrypted before transmission. You can verify this by checking for the closed lock icon in your browser or looking for “HTTPS” in the website URL.

We use encryption to protect transmitted data and restrict access to personal information offline. Only employees who need access to specific information (e.g., billing or customer service) can handle it.

Our servers storing personal data are housed in a secure environment.