At JFK, LaGuardia (LGA), and Newark (EWR), you’ll meet your chauffeur in one of two ways:
- Curbside pickup: your driver waits outside the terminal and coordinates by text or call.
- Meet & Greet (upgrade): your driver meets you inside near baggage claim with your name on a tablet sign.
Both options include real-time flight tracking and direct communication—so you’re never guessing where to go. We adjust automatically for delays or terminal changes and confirm the most efficient meeting point based on your terminal’s pickup rules—so arrival stays calm, structured, and easy to follow.
Curbside Pickup Process (Standard Service)
Curbside pickup means your driver waits outside the terminal at designated pickup locations. This is the standard option for airport transfers—simple, direct, and coordinated in real time.
How it works (Curbside):
- After landing: your chauffeur confirms they’re at the airport and ready.
- You clear arrivals: customs (if international) + baggage claim.
- When you’re ready to exit: you text/call, and the chauffeur shares the exact pickup zone (terminal, door/column, and vehicle details).
- You walk straight to the vehicle—no app, no guessing, and luggage assistance starts immediately.
Why it’s stress-free:
- You already have the chauffeur’s photo + direct number
- Flight tracking prevents “early/late” surprises
- You text when you’re actually ready, not while you’re stuck at baggage claim
- You get a specific pickup point, not vague directions
This coordination happens through simple text messages or phone calls—no app required, no complicated meet-up instructions.
Meet & Greet Service (Airport Upgrade)
Meet and greet service means your chauffeur enters the terminal and waits inside near baggage claim, holding a tablet sign with your name—so you can spot them quickly as you exit the baggage claim area.
Meet & Greet is ideal if you:
- Prefer a zero-coordination arrival (especially after a long flight)
- Have multiple bags or mobility considerations
- Are booking for a VIP, executive, or first-time NYC visitor
- Want someone already inside the terminal to guide the handoff
The meet and greet process mirrors curbside coordination: your chauffeur tracks your flight, knows when you land, and positions themselves at baggage claim by the time you reach the carousels. The difference is you don’t need to text or call—you just walk out of baggage claim and your driver is already there waiting.
Meet and greet service is available as an upgrade when booking. It covers parking fees and terminal access, ensuring your chauffeur can wait inside without rushing or repositioning.
Quick Comparison: Which Pickup Option?
Both services include flight tracking, driver details sent in advance, and direct communication—the difference is how and where you meet. If you’re still deciding, this side-by-side breakdown makes it simple:
What You Receive Before Your Flight
The Imperial Concierge system automatically sends your chauffeur details within 2 to 3 hours before pickup (once your driver is assigned). You’ll receive:
- Driver’s full name and professional photo
- Direct phone number to reach the driver
- Vehicle make and model so you know what to look for
- License plate number for quick identification
You don’t need to request this information—it arrives automatically via text or email once your driver is assigned. If you don’t receive driver details within this window, contact dispatch to confirm everything is on track.
Flight Tracking and Terminal Changes
Both pickup options include real-time flight tracking. If your flight is delayed, arrives early, or changes terminals, your chauffeur adjusts automatically and confirms the updated plan by text or call—so you don’t have to troubleshoot anything after landing.
You don’t need to notify anyone about delays—the system catches them. If your terminal assignment changes (which occasionally happens with certain airlines), the driver receives that update and positions at the correct terminal. For curbside pickups, the driver texts you the updated location. For meet and greet, the driver is already waiting at the correct baggage claim when you arrive.
If You Need to Connect with Your Driver
Your driver’s phone number is in the details sent before your flight. If you need to reach them after landing—bags delayed, need extra time, or can’t locate them—you have two direct options:
Book Your Airport Pickup
Skip the arrival confusion—choose curbside coordination or a meet & greet inside the terminal. The Imperial Concierge handles airport chauffeur service at JFK, LaGuardia, and Newark with real-time flight tracking and direct driver communication.
Visit theimperialconcierge.com to reserve your next pickup.